Frequently Asked Questions
What are Vortex Peptide Labs products intended for?
Products are offered solely for lawful laboratory research use. They are not intended for human or veterinary use, consumption, diagnosis, treatment, or prevention.
Who may place an order?
Purchasers are responsible for confirming that they are permitted to purchase, possess, and use each product in their location and intended research setting.
Is product documentation available?
Product-specific documentation, when available, will be shown on the product page or may be requested from customer support.
How will I know when my order ships?
When tracking is available, it will be sent to the email address entered during checkout.
How should products be stored?
Follow the storage and handling information shown on the product label, product page, or accompanying documentation. Contact support when product-specific instructions are unclear.
What should I do if my order is damaged or incorrect?
Contact support promptly with your order number and clear photographs of the package and item so the issue can be reviewed.